We carried out a customer survey in 2013 when we were taking our first tentative steps to establish Woodgreen’s very own community shop. There have been many changes over the last four years so we thought it was about time we asked you how it was going. We are now unleashing our 2017 questionnaire to gather your views and experiences. You can pick one up in the shop. The counter staff may attempt to slip a copy into your shopping bag (you will be bribed with a free tea or coffee to complete the questionnaire there and then!). If you live locally, you may receive a copy through your letterbox. If you’re further afield, you can download it here. Please, please, take the time to complete and return the questionnaire by Friday 24th February. It is really important that we understand what you need and how we can do better. There will be a questionnaire collection box in the shop’s coffee area (all returned forms will be entered into a prize draw for one of Julie’s sumptuous hampers of local produce).
In addition to the questionnaire, we’ll also be running a number of focus groups during February. We need to pick your brains! We want groups of 6-8 people to really tell us what they think about the shop (over tea, coffee, cake and biccies, of course). The sessions will probably last about an hour – but that depends on the participants! We want to hear from all types of shoppers: our cherished regulars, online shop’n’droppers and dyed-in-the-wool, once-a-week, trolley dashers. We’ll be sending out invitations to a number of people but if you’d like to volunteer, please contact Carole Stevenson (firstname.lastname@example.org) or David Mussell (email@example.com).